Refund policy

• All sales are final policy: Once customers make a purchase, they will not be able to return that item for a replacement or refund. These policies typically apply to clearance and sale items.
• No cash refund policy: No monetary refunds will be given for any reason, though alternative refunds may be offered, such as store credit or exchanges
• No refund, exchange-only policy: Customers may exchange items they wish to return, but they cannot get a monetary refund

You can always contact us for any return question at mudbugsbtq@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.